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NICE to Recognize This Year’s Customer Excellence Award Winners at Interactions 2013, its Annual Global Customer Conference.

Awards presentation will mark recipients’ exceptional
achievements in customer experience, business performance, security, and
innovative solution implementation

RA’ANANA, Israel, April 25, 2013 /PRNewswire/ —

NICE Systems (

: NICE) today announced the winners of the 2013
NICE Customer Excellence Awards, recognizing outstanding achievements
across the following categories: business impact, customer experience,
implementation, security, and overall portfolio. The awards will be
presented at Interactions 2013, NICE’s annual global customer

The four-day conference concludes today, April 25, in

, where over 2,000 customers, partners and industry leaders are
gathered for information sharing and networking. The event features more
than 150 informative sessions, and the Customer Excellence Award winners
are among more than 75 companies presenting insights and best practices
in those sessions. More than a dozen of those customers and sponsors
represent Fortune 100 companies. Shaquille O’Neal will serve as the
celebrity keynote speaker.

A solutions showcase with over 50 booths offers participants a
hands-on experience with the most advanced solutions available from NICE
and its partners in Workforce Optimization, Fraud and Compliance, Sales
Optimization, Customer Experience, Security, and more.

“Each of this year’s winners has demonstrated how
NICE’s business solutions are able to drive measurable improvements
across enterprises and security organizations,” said Barak Eilam,
President of NICE Americas. “This year’s winners are leading
firms in a broad range of industries, including financial services,
cosmetics, security consulting, contact center outsourcing, and higher
education, and we are proud to have the opportunity to provide them
special recognition in front of so many industry peers at Interactions

The recipients of the 2013 NICE Customer Excellence Awards are:

* Business Impact – driving measurable improvements to support
overarching business goals

ADT Security Services


* Customer Experience – enhancing customer service across all

** The Home Depot and Cincinnati Bell

* Implementation – innovative and effective deployment of
NICE’s solutions

** Marsh Consumer

* Security – leveraging NICE’s Security portfolio to improve
safety, security, and operations

** University of Chicago

* Portfolio Award – leveraging a wide array of NICE’s Customer
Interaction solutions to impact every interaction and optimize business

** Arbonne, Itaucard, and SunTrust Bank

Among some of the outstanding achievements:


 achieved annual savings of $1.9 million and increased the
proficiency of their Customer Care and Loyalty representatives by seven

* The Home Depot drastically improved its quality metrics, driving
$10.8 million of additional revenue and realizing a 27 percent decrease
in Average Handle Time and a 15 percent improvement in
Net Promoter


* Marsh Consumer succeeded in eliminating 75 percent of
scheduling-related email traffic, achieving quick

 due to increased
automation, and aligning staffing with business processes by upgrading
its system to NICE

IEX Inter-Exchange Carrier
 Workforce Management Release 4.

About NICE Systems

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business results,
ensure compliance, fight financial crime, and safeguard people and
assets. NICE’s solutions empower organizations to capture, analyze,
and apply, in real time, insights from both structured and unstructured
Big Data. This data comes from multiple sources, including phone calls,
mobile apps, emails, chat, social media, video, and transactions. NICE
solutions are used by over 25,000 organizations in more than 150
countries, including over 80 of the Fortune 100

Trademark Note: NICE and the NICE logo are trademarks or registered
trademarks of NICE Systems. All other marks are trademarks of their
respective owners. For a full list of NICE Systems’ marks, please
see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the
Securities Litigation Reform Act

 of 1995. Such forward-looking
statements, including the statements by Messer Eilam, are based on the
current expectations of the management of NICE-Systems Ltd. (the
Company) only, and are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to
differ materially from those described herein, including but not limited
to the impact of the global economic environment on the Company’s
customer base (particularly financial services firms) and the resulting
uncertainties; changes in technology and market requirements; decline in
demand for the Company’s products; inability to timely develop and
introduce new technologies, products and applications; difficulties or
delays in absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on pricing
resulting from competition; and inability to maintain certain marketing
and distribution arrangements. For a more detailed description of the
risk factors and uncertainties affecting the company, refer to the
Company’s reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press release are
made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.

Corporate Media Contact Erik Snider, +1-877-245-7448,

Inves to rs Marty

, +1-212-574-3635, ir@nice.com, ET Anat
Earon-Heilborn, +972-9-775-3798, ir@nice.com,

Central European Time

 Central European Time

 n abbr (= Central European Time) → hora de Europa central


SOURCE NICE Systems Ltd.